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SHIPPING POLICY

Preparation time for shipping (1-2 days)

Shipping costs £5.95 (1-2 days) or FREE delivery for all orders over £100! (automatically applied at checkout)

Customers will receive a one hour delivery window via SMS or email. 

Typically 1-2 day's delivery! 

Not going to be in? You have various options; we can leave your parcel in a safe place at the delivery address, deliver to a neighbour, drop your parcel off at a local shop or change the delivery date provided.

Track your parcel on a real time map via the Parcelforce App!

DUE TO SIGNIFICANT RESTRICTIONS (POST BREXIT) WE ARE UNABLE TO POST TO NORTHERN ISLAND, SCOTTISH HIGHLANDS, SCOTTISH ISLANDS, ISLE OF MAN, ISLE OF SCILLY, ISLE OF WIGHT, CHANNEL ISLANDS.

RETURN POLICY

We aim for 100% customer satisfaction, by inspecting every plant before it leaves our nursery and using a renowned courier service to ensure it arrives safely to your door.

You have the right to cancel your order within 24 hours (prior to dispatch).

-PLEASE CONTACT US at desertplants@cactusandsucculents.co.uk TO CANCEL YOUR ORDER

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 consider cacti and succulent plants as perishable goods, so orders cannot be cancelled or returned once they have been dispatched.

Any item damaged in transit or bad quality stock must be reported to us via email within 48 hours of delivery. Please email desertplants@cactusandsucculents.co.uk and include your name, purchase order number, description of problem encountered and attach any pictures, to help us to resolve the problem quickly!

Eligible refunds will be issued within 7 days.

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS

PAYMENT METHOD

Desert Plants Lts accepts payments by credit / debit card.

Accepted credit cards: VISA, Master Card, American Express, Discover, JCB, Diners 

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