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SHIPPING POLICY
Preparation time for shipping (1-2 days)
Shipping costs £5.95 (1-2 days) or FREE delivery for all orders over £100! (automatically applied at checkout)
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Customers will receive a one hour delivery window via SMS or email.
Typically 1-2 day's delivery!
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Not going to be in? You have various options; we can leave your parcel in a safe place at the delivery address, deliver to a neighbour, drop your parcel off at a local shop or change the delivery date provided.
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Track your parcel on a real time map via the Parcelforce App!
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DUE TO SIGNIFICANT RESTRICTIONS (POST BREXIT) WE ARE UNABLE TO POST TO NORTHERN ISLAND, SCOTTISH HIGHLANDS, SCOTTISH ISLANDS, ISLE OF MAN, ISLE OF SCILLY, ISLE OF WIGHT, CHANNEL ISLANDS.
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RETURN POLICY
We aim for 100% customer satisfaction, by inspecting every plant before it leaves our nursery and using a renowned courier service to ensure it arrives safely to your door.
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You have the right to cancel your order within 24 hours (prior to dispatch).
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-PLEASE CONTACT US at desertplants@cactusandsucculents.co.uk TO CANCEL YOUR ORDER
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The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 consider cacti and succulent plants as perishable goods, so orders cannot be cancelled or returned once they have been dispatched.
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Any item damaged in transit or bad quality stock must be reported to us via email within 48 hours of delivery. Please email desertplants@cactusandsucculents.co.uk and include your name, purchase order number, description of problem encountered and attach any pictures, to help us to resolve the problem quickly!
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Eligible refunds will be issued within 7 days.
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THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS
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PAYMENT METHOD
Desert Plants Lts accepts payments by credit / debit card.
Accepted credit cards: VISA, Master Card, American Express, Discover, JCB, Diners